F.A.Q.

Common questions about us, our services, and our policies.

General

Why Choose The PhotoWall?

Our premium photo booth experience offers unbeatable value for your event. With competitive pricing, unlimited free reprints, and personalized print templates tailored to each occasion, we ensure your memories are as unique as your celebration. Our all-inclusive packages feature props, photo filters, a digital sharing station, and an online photo gallery that never expires. Our friendly on-site attendant will ensure our booth runs smoothly at your event. At The PhotoWall, we strive for excellence, offering the highest level of service without compromise.

Our open-air concept photo booth allows for more guests to join in a photo session at a time and is designed for faster photo sessions all together. This results in less wait time for your guests and an even more enjoyable experience. We use touchscreen technology for an easy and interactive photo session and pair that with reliable dye-sub printing. Each photo session produces one 4 x 6 or two 2 x 6 colour or B&W prints, and we offer free reprints on request. Even our B&W prints are generated using a CYMK colour pallet, which results in a much richer print quality.

What is Dye-Sub Printing?

We print with a dye-sublimation printer. Dye-sub printing is photo-lab quality that wont fade or smear, is smudge-proof, and has the same thickness and texture as a photo from a professional lab. Our professional grade event printer can produce a 4 x 6 full colour glossy print in as little as 12 seconds. As well, this printer allows us to offer classic 2 x 6 photo strips for those who want to add a little retro flair to their photo booth experience.

Are you Insured?

Yes. We have general liability insurance coverage for up to $2,000,000.

Do you do outdoor events?

We do! If an electrical outlet is not available you’ll need to rent a generator from us, or provide one for us to use. In the event of inclement weather such as heavy rain or strong wind we may require the renter provide appropriate shelter for our service.

Please note that our Inflatable Cubic Enclosure, as well as our 360 booth, is not available for outdoor events unless we are located in a fully covered area and are not making direct contact with the ground.

What if an electrical outlet is not available?

For an additional charge we can provide a generator, provided this is permitted by your venue. This option is selectable on our booking page.

How much does it cost to rent The PhotoWall?

We offer very competitive rates, which vary based on the package selected along with any options or add-ons. Our pricing is inclusive of all applicable taxes. We require a non-refundable deposit of $200 at the time of booking.

What is your payment and cancellation policy?

At the time your booking is confirmed, we take a non-refundable $200 deposit. You can pay your balance owing anytime from booking until 30 days prior to your event.

You can cancel your booking for a full refund less the $200 deposit up to 30 days prior to your event. At that time your booking becomes non-refundable.

Our event is located outside of Metro Vancouver & The Fraser Valley. Can we still book you?

Yes, we’re happy to accommodate out of town bookings. We charge a delivery fee for bookings outside of Metro Vancouver and the Fraser Valley. This fee will vary as it covers the logistics of getting our booth to your venue and may include any applicable mileage, tolls, ferry charges, or necessary accommodation. Please Contact Us with your event details if you’d like a quote.

My venue requires you arrive earlier than 1 hour in advance of opening. Can you accommodate that?

Our pricing includes a standard arrival time of 1 hour in advance of your photo booth booking in order to get setup. If your venue necessitates that we arrive earlier than that – for example: additional time is needed to load our equipment into a gondola to access a mountain top venue – then we may require an additional non-operating hour be added to your booking. If this is the case, we’ll let you know before we finalize your booking.

What happened to touchless mode?

Touchless mode is a service that allows guests to control the photo booth with their mobile device. We no longer offer this service as a default feature in our photo booth as we found most guests do not use it. However if you would like touchless mode to be available at your event, feel free to let us know and we’ll make sure it’s enabled for you and your guests! Please note a reliable internet connection is required to enable touchless mode.

Photo Booth

What’s included in my Photo Booth Rental?

​All of our Photo Booth Packages include on site set up and tear down, an attendant, dye-sub prints with FREE reprints on request, customized print designs, a wide selection of props, digital copies of all photos taken at your event, and an online gallery that never expires. We also offer a number of options and add-ons to customize your experience.

What kind of camera do you use?

To ensure the best possible quality photos we use a Canon EOS m50 mirrorless camera in our photo booth. With this camera we are able to capture vibrant, eye-catching photos with a 24.1 Megapixel (APS-C) CMOS Sensor, combining high resolution, high sensitivity, and dramatic blurred backgrounds.

How much space does the photo booth take up?

While we can fit into spaces of all sorts of shapes and sizes, we recommend giving the photo booth a space of about 3 metres by 3 metres (10 feet x 10 feet) for the most optimal experience. As well, the booth must be located near an electrical outlet.

We further recommend locating the booth somewhere within the main event where guests can easily see us.

​If you’ve selected our inflatable enclosure add-on, we recommend a space of 4 metres by 4 metres (just over 13 feet x 13 feet) as the enclosure increases the size of our photo booth’s footprint.

Do you do outdoor events?

We do! If an electrical outlet is not available you’ll need to rent a generator from us, or provide one for us to use. In the event of inclement weather such as heavy rain or strong wind we may require the renter provide appropriate shelter for our service.

Please note that our Inflatable Cubic Enclosure is not available for outdoor events, unless we are located in a fully covered area and are not making direct contact with the ground.

Do you have a selection of backdrops to choose from?

We do! You can see all of our available backdrops when you make a booking on our online booking system. They are also listed here.

Does the photo booth require an internet connection?

We do not require an internet connection to operate our photo booth, however the following functions will be affected without a connection:

Sharing Station: Reprints and Airdrop will work normally. All other digital sharing options will be queued and processed after the event ends, once we are able to connect our sharing station to a network.

Online Gallery Upload: Your online gallery will be uploaded after the event ends, rather than in real time.

Touchless mode: Will not be available if you requested this feature to be enabled for your event as it relies on an internet connection between the photo booth and your guests’ devices.

What happened to touchless mode?

Touchless mode is a service that allows guests to control the photo booth with their mobile device. We no longer offer this service as a default feature in our photo booth as we found most guests do not use it. However if you would like touchless mode to be available at your event, feel free to let us know and we’ll make sure it’s enabled for you and your guests! Please note a reliable internet connection is required to enable touchless mode.

360 Video Booth

What’s included in my 360 Booth Rental?

Our 360 Booth Packages include on site setup and tear down, an attendant, digital effects, digital copies, live sharing, and an online gallery that never expires. We offer full physical and digital branding customization for an additional charge.

What kind of Camera does the 360 Booth Use?

We use a GoPro Hero on our 360 booth. This rugged camera allows us to capture ultra wide angle video and smooth slow motion shots.

How much space does the 360 booth take up?

We strongly recommend giving the photo booth a space of about 4.5 metres by 4.5 metres (15 feet x 15 feet) for the most optimal experience. As well, the booth must be located near an electrical outlet.

We further recommend locating the booth somewhere within the main event where guests can easily see us.

Can the 360 booth be used outdoors?

For all outdoor events, we require the host to provide our 360 Video booth with a 4.5 metre x 4.5 metre (15 foot x 15 foot) space that is protected from the elements and located near an electrical outlet. If an electrical outlet is not available, you can rent a generator from us.

Do you have backdrops available for the 360 booth?

We include our Premium 3 Panel RGB Illuminated 360 Booth surround in all of our 360 packages!

Does the 360 booth require an internet connection?

We do not require an internet connection to operate our 360 Video Booth, however the following functions will be affected without a connection:

Sharing Station: Airdrop will work normally. All other digital sharing options will be queued and processed after the event ends, once we are able to connect our sharing station to a network.

Online Gallery Upload: Your online gallery will be uploaded after the event ends, rather than in real time.

Does the 360 booth include prints?

As a video based platform, 360 booths do not provide print outs as a final product. All guests will receive a glamorous video of their session, complete with music and digital effects. As the host you’ll receive a digital copy of every session from the event.

If you’d prefer your guests receive a physical print, we suggest considering our Photo Booth, or get the best of both worlds and book our Ultimate Combo Package!

When will my guests get their 360 Booth Videos?

Usually right away! It only takes a few seconds for our booth to process the videos which are sent automatically to our sharing station, where guests can email, text, whatsapp, airdrop, or scan a QR code to download their videos.

Please note that most of these functions require an internet connection at your venue for real time sharing. If no internet connection is available, the videos will be queued and sent to your guests once we are able to connect our sharing station to a network.

How many guests can use the 360 booth at one time?

Our 80cm platform can accommodate up to 3 adults at one time.

Is an attendant included in our booking?

Yes! In fact we include an attendant with all our services. Our 360 booth attendant is especially hands on as they are in control of the booth at all times. They will help your guests get the most out of their 360 experience by guiding them through the entire process as they go.

A little bit about us

We built the original version of our photo booth as a project for our own wedding. It was such a hit that a few of our guests asked to rent the booth from us for their own events. We had a lot of fun with this so in the spring of 2017 I upgraded the booth to use professional grade hardware and officially registered as a business. Since then we’ve been providing our open-air photo booth for all sorts of events and have loved every moment of it.

The PhotoWall is winding down operations is no longer accepting new bookings.

Please note we intend to fulfill commitments to our existing bookings.

Thank you for helping us #CaptureJoy since 2017.

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